Routelock is an AI-powered dispatch engine that assigns the optimal technician to every service job. Based on GPS proximity, skill match, and real-time workload. No spreadsheets. No phone trees. No gut calls.
Dispatchers call around, check calendars, guess who's closest. Every job starts with 10 minutes of coordination nobody bills for.
Once a tech drives off, you don't know if they're en route, on-site, or stuck in traffic. You find out when the customer calls.
Yesterday's dispatch data doesn't improve today's decisions. Performance metrics live in someone's head or not at all.
New request arrives via form, webhook, or API. Routelock classifies the job type, scores urgency, and estimates duration and skill requirements. Instantly.
Automated intakeThe system scores every available technician on GPS distance, current workload, and skill match. The highest-scoring tech gets the job. No calls, no calendar checks.
AI-scored matchingJob details go to the technician via SMS, email, or app. The customer gets a confirmation with an ETA. Job status flips to "Assigned" automatically.
Instant dispatchMonitor every active job in real time: en route, on-site, completed. If a tech is delayed or inactive, Routelock detects it, alerts you, and can auto-reassign.
Real-time monitoringEvery field service company deserves dispatch decisions as good as their best operator, on every job, at any hour. That's what Routelock is building.
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